Oops! ​

Pobody's nerfect. Not even you. Not all the time. The tasks on this page are aimed at the times, rare as they are, where you need to fix a mistake.

Wrong Date on Meter Read ​

There are two approaches to address an incorrect date on meter read:

Delete the Meter Read ​

The Pending Info For Bill Run tile (from the main GAS MANager window) gives you an interface into any pending reads. You can delete a read by double-clicking on it. You can also delete all the reads with the Delete All button, but only if you are running GAS MANager 9.3.2 or later. (Earlier versions will delete meter changes, connects and disconnects as well as pending reads, which probably isn't what you want.)

Call CDC to Correct the Read ​

If reads have been entered by hand, and there are too many to delete manually and re-enter above, give us a call and we can correct the database. If you are running a version of GAS MANager earlier than 9.3.2, just upgrade. Upgrading us almost always painless.

Wrong Date on Payment ​

There are two approaches to address an incorrect date on payment:

Negate the Payment with an Invoice ​

This is the most correct approach. Using a general invoice, you can create an invoice with the opposite values of each line in a transaction, effectively cancelling it out with an equal, but opposite, invoice.

The downside of this approach is that it will still show on the customer's bill, which may result in a phone call for an explanation.

Call CDC to Correct the Payment ​

If the incorrect date is something you really don't want showing on the record, or there are many payments involved, we can just correct the date in the database.

This is only possible if the payment hasn't yet shown up on a bill. If you've billed with the wrong date on one or more payments, we will have to restore your database to the pre-billing backup before correcting the database.

If your bills have already been sent out, customers will have to be notified.

Wrong Date or Value on Rates ​

Delete and re-enter.

Wrong Date or Value on Heat Values ​

Void an Invoice ​

If you make an error on an invoice, or the whole invoice is erroneous, it is a simple matter to void it:

1. From the main GAS MANager window, click the Void General Invoice tile (in the Tools column)
2. Enter the account number of the account with the problem invoice.
3. Choose the invoice to void using the Invoice to Void combobox drop-down.
   • If the invoice you are looking for isn't listed, it may have been reconciled. Unreconcile it first.
4. Choose a date and enter a memo.
5. Click the Void Invoice button at the bottom of the window.
6. Optionally print the void invoice by blicking the print or preview at the bottom of the window.

My Problem Isn't Addressed Here ​

If you've oopsed and don't see a solution here, give us a call. We'll deal with your problem and add a task for it here.